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We have traveled extensively in the past but have never experienced
the thoughtful, professional, and prompt service that you afforded us on our
most recent cruise. Any questions or concerns we
had were immediately addressed. In addition, your prices are as good or
better than any other agent we have used. We would recommend Brown &
Keene's services unequivocally.
Marilyn and Joe Shockney
Texas
We
would like to express our sincere thanks and appreciation for the
exceptional services you have provided on our behalf as well as the many
little things that are above and beyond the call of duty. Not only have you
been very professional, efficient and considerate: the personal attention
and dedication you give to each client and booking is far superior to
anything we have ever experienced. Time and again you have "gone the extra
mile," to insure an enjoyable and memorable experience. All of our dealings
have been pleasant and painless. The peace of mind we enjoy is due to the
complete trust and confidence we place in you and your ability. We can't
recommend your services enough and look forward to a long and happy
relationship.
Brown and Keene, keep doing your "Magic"!
Shirley & Sebastian Pasqua
I am writing to express my
appreciation and satisfaction of the numerous cruises Brown and Keene
has arranged for me. Our best cruises were the ones that you escorted. Your
wealth of research, experience and knowledge of the destinations allowed us
to use are time and money on the best tours and sights. Each vacation was
well planned with no unpleasant surprises. Everything you promised, you
delivered many times over. The quality of the companies
that you represent are far superior to the cruise lines I used to use
See you in Alaska,
Ron Ritchey
Dallas, Texas
Linda Litteken is absolutely the best!
Linda ensures that every
detail has been addressed and that your vacation is seamless without any
hitches. We have now booked our fourth cruise through Brown and Keene and
are completely sold on their recommendations. We have employed travel
agents in the past and were disappointed. Then we found Ngaire and Linda!!
Mark Wolfe, President
RE/MAX DFW Associates
Dallas, Texas
I want
to send you a short note indicating what a superb job Susan Walsh
does for her clients. She is knowledgeable, thorough, demonstrates
initiative, handles all items on a timely basis, and is very personable. I
have great confidence in Susan's ability. It is a pleasure to deal with
her.
Jim Murray
Susan Walsh is the
perfect Travel Agent. Susan consistently provides service above and beyond
your expectations. She seeks out the best itinerary and best cabin for you
based on knowing your personal desires and delivers 100% every time. For
example, Susan moved us to a mid-ship location during our recent Caribbean
cruise. Moreover, what stands Susan out over her peers is her unyielding
passion for cruising-she loves it and her service reflects this. A service
that is based on cruising 3 or 4 times a year and more than likely on the
ship you want to cruise on. For me what is
extraordinary special about Susan is her love of diving. When I cruise, I'm
looking for dive locations and Susan as DiveDiva intimately knows the
Caribbean, Tahiti, even Asia. Not only is Susan our perfect Travel Agent, but for me she is my Online Dive buddy.
Wes Weiner
Atlanta Georgia
Ngaire, you are wonderful (as I am sure hundreds have told you before) and
incredibly prompt with advice and answers even before a booking is made.
There are hundreds of websites and agents out there (some of which I have
used) but Brown & Keene are top notch.
Wendy Hill
I contacted Ngaire after
seeing her agency recommended on a web-site and called to see what she could
arrange for a Paul Gauguin cruise for our 10th anniversary. She was so
pleasant to talk with, sent me an amazing amount of information and was very
pro-active in securing me the best possible fare. Later, when my sailing was
chartered, she really went "above and beyond" in notifying me as quickly as
possible, making sure everything was as positive as possible given my
disappointment and going to bat for me with Radisson to make sure I was
taken care of when re-scheduling. She has always answered my questions
promptly, thoroughly and most importantly, pleasantly, no matter how small
or even silly the question. I wouldn't hesitate to use her again and would
give her my most sincere recommendation.
Lauri Campagna, M.D.
McKinney Texas
The amount of personal attention
that I get from Ngaire is incredible. Honestly, I probably would have paid
more for that kind of personalized service, but Ngaire's prices
actually beat everyone else's! She's honest, prompt, conscientious,
knowledgeable and she "goes to bat" for me as if I were her only client.
Ngaire makes planning a vacation an exciting experience.
Sheri Taylor
Philadelphia PA
I
can’t recommend the services of Ngaire enough! I have
told everyone I know about how wonderful she is and how much she did to make
our cruise to the French Polynesian Islands absolutely perfect. She
answered all of my questions to perfection and really knew the m/s Paul
Gauguin much better than anyone we had previously spoken with. I went to Tahiti armed with all
the knowledge and advice I could ever need and it didn’t take long to
realize how invaluable her input was to our vacation. We
were feeling confide to our vacation. We
were feeling confide to our vacation. We
were feeling confide to our vacation. We
were feeling confide to our vacation. We
were feeling confident with our travel agent
expertise, but within a few days we discovered our trip was costing
much less than any of our fellow passengers due to Ngaire’s negotiating and
group discount. We loved the trip so much that we
decided to stay a second week! I sent Ngaire an e-mail and she
handled all the details without having to speak to me at all. I
basked in the sun while she took care of every last arrangement. The best part is our two week vacation cost less money than most of the
other travelers’ one week! It pays (in more ways than one!) to use a savvy
travel agent you can trust, and I am 100% confident in Ngaire. We just
booked for two more weeks in March!
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